LOCKDOWN #3 STATEMENT
Further to the announcement by the Government of a third national lockdown, we will be closed from Tuesday 5th 2021. We will remain shut throughout lockdown #3 and will reopen once these restrictions have eased, in line with Government guidance.
Read on to learn more about how lockdown #3 will impact on our different departments.
For customers with a service or repair booked during the lockdown period, we will be in touch to reschedule this appointment as soon as we’re able. Please note – we are encouraging our customers to re-book their appointment when we get in touch. This will guarantee you a priority booking if we have to reschedule again, due to an extension of lockdown or continued restrictions on business operations.
We are unable to offer a Collection and Delivery service at present. This, unfortunately, is not a viable option, due to several storage sites closing.
For those customers who are concerned about their warranty, we are pleased to advise that manufacturers are relaxing their scheduling periods during these unprecedented times. This is to help customers affected due to self-isolation, ongoing lockdown and temporary business closures.
ONLINE SHOP & PLYMOUTH RETAIL SHOP
Our shop is closed to the public during lockdown and our online shop is currently offline and being worked on, in readiness for new product lines.
CARAVAN & CAMPERVAN SALES
All our new caravans and campervans are listed on our website. We will also be adding any stock that arrives in our showroom over the coming weeks. Our team can take orders over the phone if you would like to secure early availability, something that is highly recommended.
We will continue to offer our video tour service which will give a personal walk around your preferred caravan. This is a great way to browse our range of caravans from the comfort of your own home during this lockdown period.
If you are looking to sell or part-exchange your caravan, motorhome, camper, we are still able to give you a competitive quote over the phone. We can also arrange to collect your vehicle in a COVID-secure manner.
WE’RE HERE FOR YOU
We will answer all your queries during the lockdown period as efficiently as possible. You can call us on 01752 341133 (or leave a message on our answerphone). Alternatively, you can email the relevant department through our contact form and we will get back to you as soon as we can.
Please be reassured that as soon as lockdown restrictions are lifted, we will reopen as quickly as possible (with safety procedures in place) to serve our customers.
We wish to thank all our customers for their loyalty and support, especially during these difficult times. We hope that you and your families stay safe and well.
Thank you, Team TCC
PS: In the meantime, you can stay in touch with us via Facebook, Twitter and Instagram to get the latest news and updates on reopening and our services. You can also take a look through our caravan tours, maintenance tutorials and how-to guides on YouTube, or via our Help & Advice page.